Freshservice Connector
Quickly build integrations connecting your B2B SaaS to Freshservice.
About the Freshservice Connector
Manage tickets, problems, agents, and assets in Freshservice.
Actions
Actions are tasks that you add to your workflow. One action might update records in a third-party API, while another action might fetch a list of records.
Jump to actions
Triggers
Triggers cause workflows to run. Some triggers run on a schedule. Others are invoked by a webhook request, or poll an API for new data. If a connector does not have a built-in trigger, you can use a generic scheduled or webhook trigger.
Jump to triggers
FAQs
Learn more about this connector and related integration functionality.
Jump to FAQs
Actions
| Action Name | Action Description |
|---|---|
| Create Problem | Creates a new problem in Freshservice. |
| Delete Problem | Deletes a problem by ID. |
| Get Problem | Retrieves details of a problem by ID. |
| List Problems | Returns a list of all problems. |
| Move Problem | Moves a problem to a different workspace. |
| Update Problem | Updates an existing problem. |
| Create Ticket | Creates a new ticket in Freshservice. |
| Delete Ticket | Deletes a ticket by ID. |
| Get Ticket | Retrieves details of a ticket by ID. |
| List Tickets | Returns a list of all tickets. |
| Move Ticket | Moves a ticket to a different workspace. |
| Update Ticket | Updates an existing ticket. |
| Create Requester | Creates a new requester in Freshservice. |
| Deactivate Requester | Deactivates a requester by ID. |
| Get Requester | Retrieves details of a requester by ID. |
| List Requesters | Returns a list of all requesters. |
| Update Requester | Updates an existing requester. |
| Create Agent | Creates a new agent in Freshservice. |
| Deactivate Agent | Deactivates an agent by ID. |
| Forget Agent | Permanently removes an agent and associated data. |
| Get Agent | Retrieves details of an agent by ID. |
| List Agents | Returns a list of all agents. |
| Update Agent | Updates an existing agent. |
| Create Asset (Deprecated) | Creates a new asset in Freshservice. Applies to Freshservice accounts created before the March 31, 2026 IT Asset Management release. |
| Delete Asset (Deprecated) | Deletes an asset by display ID. Applies to Freshservice accounts created before the March 31, 2026 IT Asset Management release. |
| Get Asset (Deprecated) | Retrieves details of an asset by display ID. Applies to Freshservice accounts created before the March 31, 2026 IT Asset Management release. |
| List Assets (Deprecated) | Returns a list of all assets. Applies to Freshservice accounts created before the March 31, 2026 IT Asset Management release. |
| Move Asset (Deprecated) | Moves an asset to a different workspace. Applies to Freshservice accounts created before the March 31, 2026 IT Asset Management release. |
| Search Asset (Deprecated) | Searches for assets matching a query. Applies to Freshservice accounts created before the March 31, 2026 IT Asset Management release. |
| Update Asset (Deprecated) | Updates an existing asset. Applies to Freshservice accounts created before the March 31, 2026 IT Asset Management release. |
| Create or Update Asset (ITAM) | Creates an asset, or updates the existing asset that matches the supplied name. |
| Delete Asset (ITAM) | Deletes an asset by its unique identifier. |
| Get Asset (ITAM) | Retrieves details of an asset by its unique identifier. |
| List Assets (ITAM) | Returns a list of assets. |
| Update Asset (ITAM) | Updates an existing asset by its unique identifier. |
| Create or Update Device (ITAM) | Creates a device, or updates the existing device that matches the supplied identifier. |
| Delete Device (ITAM) | Deletes a device by its unique identifier. |
| Get Device (ITAM) | Retrieves details of a device by its unique identifier. |
| List Devices (ITAM) | Returns a list of devices. |
| Update Device (ITAM) | Updates an existing device by its unique identifier. |
| Create Software | Creates a new software application in Freshservice. |
| Delete Software | Deletes a software application by ID. |
| Get Software | Retrieves details of a software application by ID. |
| List Software | Returns a list of all software applications. |
| Move Software | Moves a software application to a different workspace. |
| Update Software | Updates an existing software application. |
| Create Service Request | Creates a new service request in Freshservice. |
| Raw Request | Sends a raw HTTP request to the Freshservice API. |
| Get Workspace | Retrieves details of a workspace by ID. |
| List Workspaces | Returns a list of all workspaces. |
Triggers
| Trigger Name | Trigger Description |
|---|---|
| New and Updated Tickets | Retrieves existing and ongoing tickets from Freshservice. Load history once, check for changes on a schedule, or both. |
API Connectors
Integrate with customers' other SaaS apps, fast
Prismatic’s API connectors make it easy to integrate other SaaS apps – without reinventing the wheel. Triggers, actions, and auth are fully handled. And they work with all of Prismatic’s options for building integrations:
- Empower non-devs with a low-code designer
- Give devs freedom to build completely in code
- Let customers create their own workflows
