Connectors
ServiceDesk Plus
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ServiceDesk Plus Connector

Quickly build integrations connecting your B2B SaaS to ServiceDesk Plus.

About the ServiceDesk Plus Connector

ServiceDesk Plus is a comprehensive service desk software that offers a suite of IT Service management, IT asset management, CBDM, and more.

Actions

Actions are tasks that you add to your workflow. One action might update records in a third-party API, while another action might fetch a list of records.

Jump to actions

Triggers

Triggers cause workflows to run. Some triggers run on a schedule. Others are invoked by a webhook request, or poll an API for new data. If a connector does not have a built-in trigger, you can use a generic scheduled or webhook trigger.

Jump to triggers

FAQs

Learn more about this connector and related integration functionality.

Jump to FAQs

Actions

Action NameAction Description
List AssetsRetrieve a list of assets
Create AssetCreate a new asset
Get AssetRetrieve a single asset
Update AssetEdit an existing asset
Delete AssetDelete an existing asset
Create Configuration ItemCreate a new configuration item on the CMDB
Delete Configuration ItemDelete an existing configuration item on the CMDB
List Configuration ItemsRetrieve a list of all configuration items on the CMDB
Get Configuration ItemRetrieve a single configuration item on the CMDB
Update Configuration ItemEdit an existing configuration item on the CMDB
Create ProductCreate a new product
Get ProductRetrieve a single product
Delete ProductDelete a single product
List ProductsRetrieve a list of products
Update ProductUpdates an existing product
Create Product TypeCreate a new product type
Get Product TypeRetrieve a single product type
Delete Product TypeDelete a single product type
List Product TypesRetrieve a list of product types
Update Product TypeUpdates an existing product type
Create ProblemCreate a new problem
Delete ProblemDelete a problem by ID
Get ProblemGet a problem by ID
List ProblemsRetrieve a list of problems
Update ProblemUpdate an existing problem
Create Problem NoteCreate a new problem note
Delete Problem NoteDelete a problem note
Get Problem NoteGet a problem note
List Problem NotesRetrieve a list of problem notes
Update Problem NoteUpdate a problem note
Create Problem TaskCreate a problem task
Delete Problem TaskDelete a problem task
Get Problem TaskGet a problem task
List Problem TasksRetrieve a list of problem tasks
Update Problem TaskUpdate a problem task
Create RequestCreate a new request
Delete RequestDelete a request by ID
Get RequestGet a request by ID
List RequestsRetrieve a list of requests
Update RequestUpdate a request
Create Request TaskCreate a new request task
Delete Request TaskDelete a request task by ID
Get Request TaskGet a request task by ID
List Request TasksRetrieve a list of request tasks
Update Request TaskUpdate a request task
Raw RequestSend raw HTTP request to ServiceDesk Plus

Triggers

Trigger NameTrigger Description
New RecordsChecks for new records in ServiceDesk Plus on a configured schedule.
API Connectors

Integrate with customers' other SaaS apps, fast

Prismatic’s API connectors make it easy to integrate other SaaS apps – without reinventing the wheel. Triggers, actions, and auth are fully handled. And they work with all of Prismatic’s options for building integrations:
  • Empower non-devs with a low-code designer
  • Give devs freedom to build completely in code
  • Let customers create their own workflows
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