ServiceNow Connector

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About the ServiceNow Connector

Create records and incidents within ServiceNow

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Actions

Actions are tasks that you add to your workflow. One action might update records in a third-party API, while another action might fetch a list of records.

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Triggers

Triggers cause workflows to run. Some triggers run on a schedule. Others are invoked by a webhook request, or poll an API for new data. If a connector does not have a built-in trigger, you can use a generic scheduled or webhook trigger.

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FAQs

Learn more about this connector and related integration functionality.

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Actions

Action Name	Action Description
Get Attachment	Returns the metadata for the attachment file with a specific sys_id value.
Get Attachment File	Returns the binary file attachment with a specific sys_id value.
Delete Attachment	This method deletes the attachment with a specific sys_id value.
List Attachments	Returns the metadata for multiple attachments.
Multipart Upload Attachment	Uploads a multipart file attachment.
Upload Attachment	Uploads a specified binary file as an attachment to a specified record.
Create Incident	Creates an Incident with the specified field names and values
Delete Incident	Delete an Incident
Get Incident	Gets an Incident by ID
List Incidents	Gets a list of all Incidents
Update Incident	Updates an Incident with the specified field names and values
List Knowledge Articles	Returns a list of knowledge base (KB) articles which can be searched and filtered using various parameters.
Get Knowledge Article Attachment	Returns a knowledge article attachment as a file.
List Featured Knowledge Articles	Returns a list of the most-viewed knowledge articles and featured knowledge articles.
Get Knowledge Article	Returns specific knowledge article content and its field values.
List Most Viewed Knowledge Articles	Returns a list of knowledge articles prioritized by most-viewed.
Raw Request	Send raw HTTP request to ServiceNow
List Tables	Retrieve a list of all tables
Create Table Record	Creates a record in the specified table with the specified field names and values
Delete Table Record	Delete a record for a given ID in the specified Table
Get Table Record	Get a record for a given ID in the specified Table
List Table Records	Lists records in the specified table
Update Table Record	Updates a record in the specified table with the specified field names and values
Create User	Creates a User with the specified field names and values
Delete User	Deletes a User
Get User by Id	Gets a User by their Id
Get User by Username	Get a record for a given ID in the specified Table
List Users	Gets a list of all Users
Update User	Updates a User with the specified field names and values
Get Configuration Item Attributes	Returns attributes and relationship information for a specified configuration item (CI) record
List Configuration Items	Returns the available configuration items (CI) for a specified Configuration Management Database (CMDB) class (table)
Delete Configuration Item	Deletes the relation for the specified configuration item (CI).
Update Configuration Item	Updates a single configuration item (CI) with the specified outbound and inbound relations within the specified Configuration Management Database (CMDB) table.
Create Configuration Item	Creates a single configuration item (CI) with the specified outbound and inbound relations within the specified Configuration Management Database (CMDB) table.
Get CMDB Class Metadata	Returns the meta data for the specified CMDB class

Triggers

Trigger Name	Trigger Description
New and Updated Records	Checks for new and updated records in a selected ServiceNow table on a configured schedule.

API Connectors

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